Our Company Values

At Muzaana Care Services, our staff is treated with utmost respect, which enables them to provide the best quality of care to our clients. Human dignity is the sole focus of our work at MCS. Muzaana Care Services believes in respect, social justice and tolerance. We regard self-determination as the key to our fulfillment. These values are reflected in our day to day work.


When people are challenged, they look for support especially from those who understand their situation. Showing compassion for another person's situation is therefore an essential element of holistic care.


Every person is unique; every person has their own life experiences and events that have made that person who they are today. We know that by respecting these experiences we can form a partnership that guides choice and care. Respect is indispensable if we are to deliver truly effective care.


Our services are unique and personalised; tailored to suit every client. We take the time to get to know you, what your passed caring/medical experiences are, what you've done in your life, what makes you happy and find out about the people who are important to you. If there's a hobby you enjoy, we'll do our best to provide it, and if you're worried about anything, we're here to help ease your concerns. You are our guest.


Excellence is ensuring that our services are of the highest quality and that we act in ways that promote the greatest good of each person. It is an essential approach to everything we do.

Everyone matters

At Muzaana Care Services we aim at maximizing our work force for the benefit of the community, making sure no one is excluded, neglected or discriminated against.


Honesty is being truthful, sincere and direct. There is little doubt that this is an essential element to providing quality care. It shows morals and preserves standards of integrity, involving active listening and open conversations.

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Message from our Director

Paulina Lubega, Registered Nurse

I am a registered nurse with the Nursing and Midwifery Council (NMC) who believes that over time, basic nursing care desires more than it is currently offering. ​

My 20 years plus work experience as a staff nurse in a nursing home, acute hospital wards including mental health settings, working as a nurse assessor for the Clinical Commissioning Groups (CCG) and nursing manager in the community, has equipped me with vast knowledge that is key in providing all our clients with the best possible care at Muzaana Care Services (MCS). ​

Pressure ulcers (bed sores) and recurrent hospital admissions have become the norm. This is due to delayed detection of early warning signs and lack of knowledge. At MCS we work tirelessly to ensure we minimize the risks. ​

Those who would like to spend the last days of their lives in their own homes are not able to due to lack of capacity in the community. At MCS we ensure to preserve the clients wishes and work in their best interests to maintain them. ​

To achieve our intended goals, we complete a holistic assessment of our clients, through their personal, nursing, and complex care needs. At MCS we also provide a person centered care to all vulnerable people in their time of need. ​

My personal experience through nursing members of my family, has given me a depth understanding and appreciation of how challenging this can be. Therefore the care we render to our clients at MCS is the same we would want for our family members. ​

We give expert advise around personal and nursing care. We do not only look after the sick and vulnerable but also support their loved ones and main care takers to manage these very difficult and challenging times.

"Your care is safe in our hands, therefore very close to our hearts."

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